Last updated September 17, 2026. Paid plans are not on sale yet; this policy applies from the day they open.
Any charge can be refunded in full within 14 days of the payment date, for any reason. Email us from the address on your account and we will take care of it. After 14 days a payment is final, but you can cancel at any time and keep everything you paid for until the end of that period.
Pro renews automatically, monthly or yearly, until you cancel. Cancel from Settings or by email whenever you like: there are no further charges, and your plan stays active until the end of the period you already paid for. Renewals are covered by the same 14-day window as a first payment. We do not prorate a partly used month or year.
Lifetime is a single payment for every Pro feature for as long as LoreLynx runs. It can be refunded within 14 days of purchase. After that it is final and cannot be converted into a subscription credit.
Email support@lorelynx.app from the email address on your account with the date of the charge or a copy of the receipt. We reply within two business days. Refunds go back to the original payment method; depending on your bank, allow five to ten business days for it to appear. You do not have to give a reason, though we always appreciate one.
A refunded account returns to the Free plan straight away. Nothing you made is deleted: every project stays readable and exportable, and only creating beyond the Free limits is paused until you subscribe again. Where the law where you live gives you a longer cooling-off period than 14 days, that period applies instead. We may decline repeated purchase-and-refund cycles on the same account.
If a charge looks wrong, please contact us before disputing it with your bank; we can usually resolve it the same day. Payments are processed by Stripe, and we never see or store your full card number.
We may update this policy. The date at the top always reflects the current version, and paying customers are emailed about any change that narrows it. The pricing page and the Terms of Service describe the plans this policy covers.